Privacy Policy

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact our support team. This includes your name, email address, billing information, and any other information you choose to provide. We also automatically collect certain information when you use our services, including your IP address, browser type, operating system, device identifiers, pages viewed, links clicked, and the date and time of your visit. We use cookies and similar tracking technologies to collect this information.

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and provide customer service. We may also use the information to send you promotional communications, such as information about products, services, and events offered by Rackline and our partners. You may opt out of receiving promotional messages at any time by following the instructions in those messages.

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on our website. Cookies are small data files stored on your device that help us improve our services and your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until deleted.

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We carefully vet all third-party providers and require them to maintain the confidentiality and security of your data.

You have the right to access, correct, or delete your personal information at any time through your account settings or by contacting our support team. You may also request a copy of all personal data we hold about you in a portable format. If you are a resident of the European Economic Area, you have additional rights under the GDPR, including the right to restrict processing, the right to data portability, and the right to object to processing. California residents have similar rights under the CCPA.

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We conduct regular security audits and penetration testing to ensure the integrity of our systems. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@rackline.net or write to us at: Rackline, Inc. 548 Market Street, Suite 42 San Francisco, CA 94104 United States